Shipping and Returns

Shipping Policy

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Processing Time:

• All orders are processed within 1-3 business days. For custom order, processing time may be longer as more time is needed to process the products.

 

Shipping Rates and Delivery Estimates:

• Shipping charges and delivery estimate for your order will be calculated and displayed at checkout.

• Delivery delays can occasionally occur due to many reasons, including weather condition .
   

Shipment Confirmation and Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
   

Customs, Duties, and Taxes:

• We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages:

• We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

• Please save all packaging materials and damaged goods before filing a claim.
   

International Shipping Policy:

• We currently ship worldwide. Shipping charges and available service will vary based on package weight and country of destination. You may contact us for further information.

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Returns Policy

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General Returns:​

• If your product is damaged, please contact us within 7 days from the date you received it to arrange for a return.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• Your item needs to have the receipt or proof of purchase.
   

Refunds:

• Once we receive your returned product, we will inspect it and notify you that we have received your returned item.

• We will immediately notify you of the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment.

• You will receive the credit within a certain amount of days, depending on your card issuer's policies.
   

Exchanges (if applicable):

• We only replace items if they are defective or damaged.

• If you need to exchange it for the same item, please contact us and we shall discuss for an arrangement.
   

Shipping Returns:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.
   

Contact Us:

• If you have any further questions, please contact us by dropping us a message here.

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Wants Music G.P. reserves all rights in changing and updating the Shipping and Returns policy above.